Warranty and RMA
We offer a 30-day hardware repair warranty, and a 14-day return policy, from the original date of shipment. The buyer is responsible for the cost of returning the item to ArmadilloPC, and a 15% restocking fee may apply. The warranty by ArmadilloPC will provide technical support (for hardware issues) between the hours of 8-4 M/F CST. ArmadilloPC only supports hardware issues. Program application issues are not included under the warranty. The warranty extends only to you, the original purchaser, and is not transferable. We do not guarantee or warranty laptop batteries. Your refurbished laptop will come with a used, functioning battery. Batteries do not typically have long lives, and we have no way of knowing how long they will hold a charge. We guarantee the laptop will function utilizing the AC adapter included with your purchase.
Data recovery is not included under this warranty and ArmadilloPC is not responsible for data that may be lost or damaged during transit or repair.
Warranty Service Steps:
Steps for requesting a refund:
Warranty and Technical service DOES NOT INCLUDE the following:
Laptop batteries, damage due to abuse, modification or attempted repairs by anyone other than ArmadilloPC technicians, unsuitable physical or operating environments, improper maintenance, tampering or removal of ArmadilloPC serial numbers or certification stickers, acts of god to include but not limited to floods, lightning, tornadoes, hurricanes and earthquakes. Warranty does not include installation of or software issues of any kind as well as any unauthorized repairs or upgrades. The warranty and remedies set forth above are exclusive and in lieu of all other warranties, remedies and conditions, whether oral or written, express or implied. ArmadilloPC’s responsibility for malfunctions and defects in hardware and accessories is limited to repair and/or replacement as set forth above.
Thank you very much for your business!